MyEclipse :: View topic - new web site sooooo slow at work

MyEclipse: new web site sooooo slow at work

edross - Jun 05, 2007 - 01:35 AM
Post subject: new web site sooooo slow at work

Since the new web site came up, the My eclipse web site is just about worthless. It takes over 25 minutes to load the page, most links just get a timeout and many graphics just will not load.

I'm sure it is something to do with out network security, but if you guys are trying to market to larger organizations, then your web site should be accessable from those organization. I think your product is pretty good, but I can not longer send a link to a co-worker, nor tell anyone about it because they just can not access the site.

I can not even link to the email without network timout.

BTY - I can get to the site ok from home - but that is not exactly what I want.

thx

support-rkalla - Jun 05, 2007 - 03:23 PM
Post subject: RE: new web site sooooo slow at work

Quote:

It takes over 25 minutes to load the page, most links just get a timeout and many graphics just will not load.

The only thing we changed when we rolled out the new site was moved the site over to a new set of servers with 4-5x the processing power and increased our max bandwidth at the same host we've been at this whole time.

Anytime you are seeing *that* level of ridiculous load times and not just flat out 404s, it's always indicative of some horrible hop from one network to another. If you do a tracert to us, you should see the problematic node somewhere in there.

Quote:

BTY - I can get to the site ok from home - but that is not exactly what I want.

Ok so it definately seems to be something with your corporate network... try a tracert and see where things are dying. I can't imagine that this is the first time you've had problems with websites. Maybe an overzealous network admin?

support-rkalla - Jun 05, 2007 - 03:51 PM
Post subject: RE: new web site sooooo slow at work

Just saw this post by you: http://www.myeclipseide.com/index.php?name=PNphpBB2&file=viewtopic&p=74836&highlight=#74836

Could the agent be the cause of things?

vict0r - Oct 15, 2007 - 10:23 PM
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Since your website redesign the whole pages are just SLOW. Both homepage and forums. For me it makes no difference if accessing from home, or from the customers corporate network (I'm saying only this: a global one...). When you "moved to a new set of servers" you haven't done yourself a favour, because the old site was leaner too. Let me show you how I saw your homepage fifteen minutes ago from Germany (one month ago I had already prepared similar screenshots but thought it wasn't worth the time, now I'm fed up):

And this is a very often encountered picture while replying in the forums:

vict0r - Oct 15, 2007 - 10:31 PM
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(I just hate this forum software: where's the "Edit post" button gone?)

PS
I wanted to add the following to above screenshots: please note that not all page artefacts have been downloaded (dropped connections?), some of the requested images haven't been loaded! So most of the time the page looks incomplete.

support-rkalla - Oct 15, 2007 - 11:08 PM
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vict0r,
I agree those numbers are way too long to provide a decent experience of the web site.

Out of curiosity are you using a page-accelerator like Fasterfox? We *do* have server rules that if a single IP address requests more than 8 connections at once, we start timing out and closing those connections, which is the behavior you see with a page-accelerator or heaving caching mechanisms.

vict0r - Oct 15, 2007 - 11:30 PM
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Yes, FasterFox, but it is set to "Courteous" == "Rendering tweaks only, does not increase web server load". Hmm...

support-rkalla - Oct 15, 2007 - 11:31 PM
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What happens if you pop open Internet Explorer and view the site? Does it behave differently?

Then what happens if you go back to Firefox, turn *off* faster fox, then restart Firefox and come back to the site? Does it behave differently still?

vict0r - Oct 15, 2007 - 11:33 PM
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I've verified it: "Courteous" has:
- Max connections: 24
- Max connections per server: 8
- Max persistent connections per server: 2

vict0r - Oct 15, 2007 - 11:49 PM
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I've set Fasterfox to "default ", then deactivated it and restarted Firefox. Same picture. Btw, your site is the reason why I installed Fasterfox...

IE does a better job on your site, seems to be more perseverant to retrieve all images. But it also had "unreachable" errors at the same time as Firefox.

vict0r - Oct 16, 2007 - 12:04 AM
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Yes, measured on your website, IE seems to be faster, but the whole connection is unreliable. E.g. now in IE the avatars aren't shown anymore.

support-rkalla - Oct 16, 2007 - 12:29 AM
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If you tracert to us, are there any hops along the way that are timing out or have unreasonably long lag? The trans-atlantic hop sometimes has some problems.

vict0r - Oct 16, 2007 - 10:01 AM
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c:\>tracert www.myeclipseide.com

Tracing route to myeclipseide.com [209.135.140.138]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms fritz.fonwlan.box [192.168.178.1]
2 * * * Request timed out.
3 44 ms 44 ms 44 ms 217.0.70.2
4 48 ms 48 ms 49 ms f-ea5.F.DE.net.DTAG.DE [62.154.16.161]
5 48 ms 48 ms 49 ms Te-4-4.car2.Frankfurt1.Level3.net [4.68.110.253]
6 59 ms 54 ms 53 ms ae-31-53.ebr1.Frankfurt1.Level3.net [4.68.118.94]
7 72 ms 71 ms * ae-2.ebr2.Paris1.Level3.net [4.69.132.141]
8 138 ms 142 ms 144 ms ae-5.ebr2.Washington1.Level3.net [4.69.132.113]
9 * * 160 ms ae-2.ebr3.Chicago1.Level3.net [4.69.132.69]
10 153 ms 161 ms 161 ms ae-68.ebr1.Chicago1.Level3.net [4.69.134.57]
11 153 ms 154 ms 153 ms ae-14-51.car4.Chicago1.Level3.net [4.68.101.8]
12 179 ms 159 ms 159 ms te-4-1-73.rp0-5.chcgilca.Level3.net [4.68.63.14]
13 154 ms 155 ms 156 ms ge-1-2-0.a1.chcg.broadwing.net [216.140.14.161]
14 158 ms 159 ms 157 ms so-7-0-0.c1.gnwd.broadwing.net [216.140.15.137]
15 161 ms 160 ms 160 ms p2-0-0.a0.cncn.broadwing.net [216.140.15.66]
16 167 ms 167 ms 168 ms 65.91.145.18
17 167 ms 166 ms 166 ms 208.172.211.170
18 167 ms 166 ms 165 ms r-1.core04.stl.rosehosting.com [206.196.99.250]
19 167 ms 165 ms 166 ms myeclipseide.com [209.135.140.138]

Trace complete.

vict0r - Oct 16, 2007 - 10:02 AM
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PS
right now the pages show with "acceptable" speed.

support-rkalla - Oct 16, 2007 - 05:14 PM
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Keep me posted... when it starts acting up again please take a look at the tracert and see if there is a route that explains why.

vict0r - Oct 16, 2007 - 09:52 PM
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I'll do that.

vict0r - Oct 17, 2007 - 10:07 PM
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Obviously response time is not the only relevant factor. I did look sporadically at your home page and it seemed ok. But half an hour ago it hung again. So I emptied the cache, restarted Firefox, and here it is after 1 minute (61 seconds):

And here after two and a half minutes (152 seconds):

I did not see response time peaks larger than 350-400 ms, but I also didn't do real monitoring, I suppose you have better resources for that:

vict0r - Oct 17, 2007 - 10:15 PM
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Just a last remark, after saving the root page, to count sizes: _110_ artefacts, total sum 316 KB. You should know how to do this better...

support-rkalla - Oct 17, 2007 - 10:58 PM
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vict0r, the "hanging" you are seeing when the page takes longer than 15secs to load has to be the server governing the IP connections... are you still using fasterfox *at all*? Does the same thing happen with IE?

I agree that the site and front page are a little graphics-heavy, but there isn't much I can do about that, it is up to marketing/system admin. I can certain share your comments with them though to let them know there might be a performance issue however.

vict0r - Oct 18, 2007 - 08:34 AM
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No FasterFox anymore. I haven't tested with IE.

support-rkalla - Oct 18, 2007 - 04:48 PM
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Grrr... I have no idea why it's being so finicky for you. I know the behavior you are talking about (I used to use fasterfox before our admin told me to stop) and it's super-obnoxious.

Does the site *always* act like that, or is it just during certain times? For example, we just made a release, so the download servers are getting hammered... I wonder if that is causing web traffic some stress? (it's on other servers but on the same back-end network)

jinxed - Oct 26, 2007 - 11:40 PM
Post subject: same here

Just wanted to let you know that I have the same problem (load times are shorter but still very slow) when accessing myeclipseide.com. All I can figure is that the number of images the browser must download in order to render the page is what's causing the problem. This is a problem for me both at home and at work. I, too, won't give out the URL unless I have to. IMHO, I think it reflects poorly on Genuitec to have a site this slow.

support-rkalla - Oct 29, 2007 - 06:23 PM
Post subject: RE: same here

jinxed,
We definately don't want to have a slow site for our users. Where are you located? Does a tracert to our servers provide any indication where the slow link in the process is?

support-rkalla - Oct 30, 2007 - 04:56 PM
Post subject: RE: same here

Hey guys, how is the site behaving *now*?

We did some profiling on the site and noticed that part of the CMS we are using was sticking "expires=0" in the meta tags, basically invalidating ANY browser caching of the entire site.

We ripped that puppy out and overall I'm seeing a much nicer experience as all the graphics are staying cached.

Wanted to see what you guys thought.

huisma13 - Nov 06, 2007 - 10:50 PM
Post subject: RE: same here

Hm, I've been watching for the big speedincrease, but at my home connection, it's still 'not so good' although a little better, even though I have a 10 mbit/s adsl connection :-( (Btw, this is from the Netherlands, Europe)
At work, about 10 km from home, with a different provider and a big 20 mbit/s pipe to the i-net, performance has been very good for the last couple of months, before (on the old server?) it was rather bad. I guess it's something to do with the number of hops the connection has to make, but I can't compare, because at work the firewall isn't allowing me to do a proper tracert.

I can live with current speed, even if it's not quick (I tend to compare to microsoft.com) but as others mentioned before, the pictures sometimes are left out of the page, but they reappear later, when I go to the 'show new posts' link, and leave FF alone for a while to retrieve the images. Still a caching problem I guess.

Thanks for the update.
Ton

support-rkalla - Nov 08, 2007 - 10:46 PM
Post subject: RE: same here

Quote:

I guess it's something to do with the number of hops the connection has to make, but I can't compare, because at work the firewall isn't allowing me to do a proper tracert.

Yes absolutely. Especially from Europe we have seen quick hops that can do better times than here in the states, then other times we'll see 24-stage hops from the UK with multi-second lags in the way. Sometimes the trans-atlantic hop is the problem :(

Ton thanks for letting us know it got a bit better... we are currently trying a different strategy with our new site: http://www.poweredbypulse.com, what is the speed like for that site for you?

huisma13 - Nov 08, 2007 - 11:20 PM
Post subject: RE: same here

The poweredbypulse site is blazingly fast, not only compared to the main MyEclipseIde site!

[Off-topic]
Only problem with Pulse is I can download the main pulse-setup exe fine, but being behind a proxy and a firewall (even turned that off for a test) I'm unable, even after forwarding ports 1203 and 1204, to connect to the Pulse server. Hope this issue gets another solution, or a better description of how to configure the proxy (can't find it on the forum after several searches)
[/Off-topic]

Thanks for the update
Ton

support-rkalla - Nov 09, 2007 - 04:04 AM
Post subject: RE: same here

Good deal, then it means we are going in the right direction :D

bourdgu - Jun 05, 2008 - 02:34 PM
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Is there any follow up on this? I am experiencing the same issues here from a corporate network. Takes ~3+ mins to load a page. Our 300.000+ other employees would probably experience the same if they were all interested in MyEclipse.
poweredbypulse web site is much faster and renders properly

support-rkalla - Jun 05, 2008 - 03:39 PM
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bourdgu,
Can you do a tracert for us to www.myeclipseide.com and paste it so we can take a look?

We actually just rolled out a site-wide cache refresh to help performance, anything over 15sec load times should be seen as a network/proxy issue.

bourdgu - Jun 05, 2008 - 04:15 PM
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traceroute to your domain will fail as I am behind proxy and no NAT

support-rkalla - Jun 05, 2008 - 04:55 PM
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My guess is there is something between your work and our side that is killing the traffic, without a tracert there isn't much to troubleshoot unfortunately.

huisma13 - Oct 25, 2008 - 03:47 PM
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Using AdBlock Plus (ABP) in Firefox, I turned down all references to trackalyzer.com. (they tend to take the biggest portion of connection-time, runing some javascript or whatnot) After making this setting, overall speed of the main MyEclipseIde site is much, much better and stable, and I don't have any missing images during the load and display of the site.
I don't mind you guys tracking site usage, but if it makes the whole site unusable, I'll 'vote' against it, using an ad-blocker or whatever measures it takes.

Total site-speed is still something to be desired, but it's much better than most sites from the far east (Hongkong, Japan, etc.)
Forum speed usually is Ok, except when the USA is 'awake', then the speed is lower, and sometimes forum topics I try to open, fail with time-out errors. Usually a few retries later I can view the requested topics without issues.

Just to let you know...
/Ton