MyEclipse :: View topic - I paid for MyEclipse Blue subscription

MyEclipse: I paid for MyEclipse Blue subscription

malbenni - Nov 24, 2011 - 06:12 AM
Post subject: I paid for MyEclipse Blue subscription

Dears,
Yesterday I've just paid for MyEclipse Blue subscription but I have not received the subscription code yet and I sent you two emails @ subscriptions@myeclipseide.com
I have not got any response!. although I received the payment receipt and this is the order number
Order #: 53900
please I am waiting the activation code so I can resume working on my pending tasks !
thanks

support-joy - Nov 24, 2011 - 07:00 AM
Post subject:

malbenni,

I have escalated your post to the subscriptions team. They would get back to you on this shortly.

Sorry for the inconvenience.

malbenni - Nov 24, 2011 - 09:58 AM
Post subject: hi

please is there any problem? I have no response until the moment !!! not even a sorry e-mail?

malbenni - Nov 24, 2011 - 07:03 PM
Post subject: wrong subscription code

Hi,
I have received subscription code but its not working on Blue edition although I paid for blue edition I paid almost $159 so please could you correct this error as soon as possible?

support-joy - Nov 28, 2011 - 05:14 AM
Post subject:

malbenni,

What is the issue you are facing with MyEclipse Blue subscription? Could you [PM] me your subscription ID and code? What is your Operating system and version? Is the ME Blue subscription not persisting? Please elaborate more.

malbenni - Nov 28, 2011 - 06:16 AM
Post subject: ME Blue

Dears,
I sent you e-mails enclosed with the receipt i've received and a snapshot of the error i am getting.
anyway,when i entered the subscription code in ME Blue it says this is not for ME Blue I attached a snapshot of the error and the
Order #: 53900
Order Date: 2011-11-23
Blue Edition
$158.95 each
P300 10-15-20 1-49
I sent this issue to your sales and support emails but may be you were on holidays
thanks

support-joy - Nov 28, 2011 - 08:40 AM
Post subject:

malbenni,

Thank you for the details and screenshot. I have escalated this issue to our subscription team. Please note that I have deleted the screenshot from your earlier post, as it contained subscription details which could be used by others.

malbenni - Nov 28, 2011 - 12:03 PM
Post subject: I apologize

I am sorry Joy for attaching the snapshot I thought It would be seen only by myself and the admin.
apologize again and thankful your effort

support-joy - Nov 29, 2011 - 11:24 AM
Post subject:

malbenni,

Please refer to Iris email. She has corrected the subscription for you. Let me know if you need any other assistance.