MyEclipse: Can't download plug-ins from behind authenticated proxy pal_user - Feb 17, 2012 - 01:45 PM Post subject: Can't download plug-ins from behind authenticated proxy
I have the proxy setup correctly in Window -> Preferences -> General -> Network Connections. The rest of eclipse picks up this proxy and works. However the MyEclipse Configuration Center does not. And I am unable to connect to any update sites. I can do this when I am outside the corporate network.
I am licensed user of MyEclipse Professional Edition.support-joy - Feb 17, 2012 - 05:21 PM Post subject:
pal_user,
1) Please be sure that your proxy settings are configured properly in the MyEclipse preferences under General > Network Connections
2) Test the proxy by opening a browser inside MyEclipse (Window > Show View > Web Browser). It should navigate to the MyEclipse website (http://www.myeclipseide.com). Can you open the MyEclipse website? What about Google or some other external site you know your proxy allows access to? This will tell us if the proxy is configured correctly and just not allowing access to the MyEclipse site or if the proxy is configured incorrectly.
3) If you can get to other external sites but not MyEclipse you'll need to work with your network administrators to allow accesses to the following sites through the proxy:
*.myeclipseide.com, *.poweredbypulse.com, *.genuitec.com
If this does not resolve the issue, please send an email to support@myeclipseide.com with above details, include the post weblink for quick tracing. Add tracert to myeclipseide.com. Open www.whatismyip.com and include your IP in email. Please be sure to include both your subscriber id and subscription code so we can assist further.