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random logouts (Request feedback) [Closed]

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  • #201700 Reply

    Riyad Kalla
    Member

    Jim/Others,

    I’ve run into this twice already in the last week, definately a minor thing but I wanted to see if anyone else was experiencing it:

    1) I’ll hit the ME forums and see that I’m logged in
    2) I’ll check my email, see all my new ME-support related emails, and start going through the emails clicking on the links so the particular posts open up in my browser
    3) alt-tab back to my browser to read the updated thread
    4) <RANDOM> sometimes I will be logged out all the sudden when I am moving to a new thread, and I’ll have to log back in to post.

    Just thought this was odd.

    #201712 Reply

    Riyad,

    It’s normal for you to get logged out once every week since your local login cookie will allow you to stay logged into the portal for 7 days. After that you have to login again. The timing of your last login and cookie expiration date/time may explain why you get logged out, but not more than once every week. Restarting the MyEclipse servers could explain the more than once occurrence.

    I too would like to know if our users are seeing this with more frequency than they find acceptable.

    Jim K.

    #201713 Reply

    Riyad Kalla
    Member

    Ok, probably a server restart in my case then.

    Thanks

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Reply To: random logouts (Request feedback) [Closed]

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