I deleted my 8.6 installation with out going through the formal uninstall. I installed 10 and 10 won't accept my key. It complains that it is an invalid activation code.

Does 10 accept the same key as 8.6?

Thanks ...

mikewener,

How did you un-install ME 8.6? Did you click the un-install button? Or delete relevant files. Please confirm if you have followed the manual un-install as mentioned in this FAQ - http://www.myeclipseide.com/PNphpBB2-viewtopic-t-10277-sid-afa778fef2bac65c50092115fec342b2.html

In case you have followed the above, please elaborate what is the issue you are facing when you try to activate? Could you attach a screenshot? What is your OS and version? How did you install ME 10?

support-joy wrote:

mikewener, How did you un-install ME 8.6? Did you click the un-install button? Or delete relevant files. Please confirm if you have followed the manual un-install as mentioned in this FAQ - http://www.myeclipseide.com/PNphpBB2-viewtopic-t-10277-sid-afa778fef2bac65c50092115fec342b2.html In case you have followed the above, please elaborate what is the issue you are facing when you try to activate? Could you attach a screenshot? What is your OS and version? How did you install ME 10?

Hi,

I manually uninstalled 8.6 as described in your link. OS is Windows 7.

My problem is that after I install 10 I try and activate 10 using my existing key and it fails. See below ...

1) I click "I already have an Activation Code"
2) On the screen "Activation Code Entry" Screen I get the error
"Invalid Activation Code, Please reenter code"

I'm positive the key is correct. I just had it reissued.

Thank You!

Hi, Any ideas as to what the problem is?

I tried uninstalling and re-installing. Still have the same problem.

Any ideas how I can get past this?

Thanks,

Ideas, Help, suggestions?

mikewener,

My apologies for the late reply. Are you still facing issue with activation key issues? I would recommend you go through this FAQ - http://myeclipseide.com/PNphpBB2-viewtopic-t-27850.html

In case you are still facing issue with activation. Please send an email to subscriptions@myeclipseide.com with details of your subscription code, ID and operating system.

Sorry for the inconvenience.