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Can’t Renew ME 2013

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  • #345410 Reply

    jojeeka
    Member

    I have MyEclipse 2013 installed on a stand alone machine. I started getting the 15 day left on subscription notice. I purchased a new subscription but when I go to the subscription section to update with new values nothing is editable.

    There is no Configuration Center that I see in MyEclipse 2013 so I don’t know how to get the subscription wizard going. And, again, when I go to MyEclipse -> Subscription information… nothing is editable.

    How do I enter my new subscription info?

    #345451 Reply

    support-swapna
    Moderator

    Jojeeka,

    Sorry that you are seeing this issue.

    Can you please go to Window > Preferences > MyEclipse > Subscription, click on ‘Enter Subscription’ and see if the fields are editable ?

    Alternatively you can go to the <USER_HOME> directory,edit the .myeclipse.properties file and manually add the License key and Licensee details. Restart the IDE and see if the changes are reflected.

    Here is an FAQ on the location of MyEclipse files and folders :
    https://www.genuitec.com/forums/topic/installation-where-are-the-myeclipse-files-and-folders/

    If you are still seeing issues, please try switching to a new workspace and see if the Subscription details are editable.If the issue persists, please share the OS and version details. Also please check the .log file which is located at <workspace dir>/.metadata/.log for any errors of interest.

    Let us know how it works for you.

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