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customize perspective

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  • #346207 Reply

    Bermudo
    Participant

    I am running MyEclipse for Spring, Version: 2014, Build ID: 12.0.0-20131202 on MacOS X 10.9.1. I have a problem with customized perspectives that may be related to the unresolved issue I saw in the ‘Installation, Configuration & Updates’ forum.

    I am using a customized debug perspective on my laptop with an external monitor. Using breakpoints and trying to step through the code has become impossible as the respective command buttons have disappeared from the tool bar. Resetting the tool bar with ‘Window->Customize Perspective’ is impossible since this choice does not bring up the necessary dialog window anymore. Neither do ‘Window->Reset Perspective’ or opening the default debug perspective restore the command buttons.

    This is, of course, a real show-stopper since it is impossible to step through the code in debug mode. This morning I did a clean re-install and got it to work again, but only until I customized the perspective.

    My question is: is there any way to reset MyEclipse short of re-installing? Resetting defaults in the preferences and deleting all caches did not solve the problem.

    Thanks for your attention,
    Wolfgang Freis

    #346212 Reply

    Wolfgang,

    The fix for this issue is now available. You need to update the existing installation of MyEclipse to get the Customize perspective window working. Navigate to Help > Check for updates > Click on ‘Apply’ and follow the wizard to install the updates > Restart MyEclipse when it prompts.

    Let us know how it works for you.

    #347599 Reply

    MercuryGate
    Participant

    We are also using Version 2014, version 12.0.0-20131202 (but not the Spring edition) and having problems with customized perspectives.

    However, when we attempt to update, we get the message “MyEclipse Professional 2014 does not have any updates available at this time.” The “lock to version” shows 2014 GA – December 2, 2013.

    Should we also see an update?

    #347610 Reply

    mgtgsnyder,

    Yes, you should see an update for MyEclipse Professional 2014 version.

    Are you behind a firewall or proxy ? If yes then you need to set proxy settings here : from MyEclipse menu click on Window > Preferences > Pulse > Network Settings.

    Can you please attach the log file located at <Workspace dir>/.metadata/.log file to help us investigate further ?

    #347851 Reply

    MercuryGate
    Participant

    @support-pradeep wrote:

    mgtgsnyder,

    Yes, you should see an update for MyEclipse Professional 2014 version.

    Are you behind a firewall or proxy ? If yes then you need to set proxy settings here : from MyEclipse menu click on Window > Preferences > Pulse > Network Settings.

    Can you please attach the log file located at <Workspace dir>/.metadata/.log file to help us investigate further ?

    I stopped myeclipse, removed the log, and checked for updates. Below is the log contents:

    !SESSION 2014-03-07 10:42:45.963 ———————————————–
    eclipse.buildId=unknown
    java.version=1.7.0_45
    java.vendor=Oracle Corporation
    BootLoader constants: OS=macosx, ARCH=x86_64, WS=cocoa, NL=en_US
    Framework arguments: -keyring /Users/tgsnyder/.eclipse_keyring -showlocation
    Command-line arguments: -os macosx -ws cocoa -arch x86_64 -keyring /Users/tgsnyder/.eclipse_keyring -showlocation

    !ENTRY org.eclipse.core.net 1 0 2014-03-07 10:42:52.676
    !MESSAGE System property http.nonProxyHosts has been set to local|*.local|169.254/16|*.169.254/16 by an external source. This value will be overwritten using the values from the preferences

    ——————-
    We do not have a proxy and our firewall does not filter any sites or outgoing ports.

    Note that I am not having profile problems, it’s actually windows users who have the issue, but none of us (windows or mac) see the updates when we check.

    Attached is the screen showing the version when I check for updates.

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    #347890 Reply

    mgtgsnyder,

    Thanks for the details provided.

    > Can you please clarify if you have added the proxy setting to myeclipse.ini file or on the command line ? Please attach the myeclipse.ini file to help us investigate further.

    > Can you also try changing the network preferences (Window > Preferences > General > Network connections) to ‘Direct’, rather than ‘Native’, to check if you can see the updates ?

    > Can you please clarify whether you can install any plugins from Help > Install from catalog ?

    #347896 Reply

    Richard
    Member

    I work with mgtgsnyder, I am also having the problem and we have talked about the responses.

    To answer your questions.
    We did not add any proxy settings to the ini file, I have attached mine.
    I updated the network to direct, no change.
    I was able to install FindBugs from the catalog without problem. After restart of MyEclipse, it would still not find an update.

    Why is the update not available for direct download? When I check the download page, it still has the unpatched version. I have the original download and I tried re-downloading and the check sums and file sizes match.

    It seems like a lot of trouble for a necessary patch.

    @support-pradeep wrote:

    > Can you please clarify if you have added the proxy setting to myeclipse.ini file or on the command line ? Please attach the myeclipse.ini file to help us investigate further.

    > Can you also try changing the network preferences (Window > Preferences > General > Network connections) to ‘Direct’, rather than ‘Native’, to check if you can see the updates ?

    > Can you please clarify whether you can install any plugins from Help > Install from catalog ?

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    #347921 Reply

    Richard,

    I have escalated this to our dev team and they will get back to you soon.
    Sorry for the inconvenience caused.

    #347984 Reply

    Brian Fernandes
    Moderator

    Sorry for the misinformation here earlier, there were a few inconsistencies between the installers for the different flavours of MyEclipse on different operating systems.

    The OSX installers already include the update and the fix for the customize perspective issue, so your installation should already have the problem fixed and this is why no update is shown. The installers that we have out there for other operating systems do not include the fix and the update is necessary (we are working towards fixing this discrepancy).

    We did test stock installs of Pro on Mac on a couple of OS X systems and were not able to replicate the problem.

    Having said that, it would appear that some of you are experiencing the problem even though you should have the fix. This would indicate, unfortunately, that there is something else wrong – either the fix is incomplete or there is some other environmental problem.

    Can you please answer the following questions:

    1) What is the exact file-name of the installer you used? What is its MD5 signature?

    2) If you look at the <plugins> directory within your installation, you should find a file named com.genuitec.pulse.client.delivery.package.runtime.ui.ide.e42_X.jar where X is the exact version of the file. Can you tell me what X is for your installation?

    3) Clear the error log and invoke the Customize perspective action. You should see some errors in the log as a result of the failure, can you please paste those here?

    One again, apologies for the disruption caused. We’ll work to resolve this asap.

    #347987 Reply

    Marko Baricevic
    Participant

    @Support-Brian wrote:

    1) What is the exact file-name of the installer you used? What is its MD5 signature?

    2) If you look at the <plugins> directory within your installation, you should find a file named com.genuitec.pulse.client.delivery.package.runtime.ui.ide.e42_X.jar where X is the exact version of the file. Can you tell me what X is for your installation?

    3) Clear the error log and invoke the Customize perspective action. You should see some errors in the log as a result of the failure, can you please paste those here?

    One again, apologies for the disruption caused. We’ll work to resolve this asap.

    1) I dont have that file on my system. But I downladed full installer for OSX from
    https://www.myeclipseide.com/index.php?name=Recommend_Us&req=Download&version=ME
    and install it , that was on 16 of Dec 2013

    2) File is
    ./Profile/plugins/com.genuitec.pulse.client.delivery.package.runtime.ui.ide.e42_4.6.0.v201311131750.jar,
    so X is e42_4.6.0.v201311131750.

    3)Errors

    Error
    Wed Mar 12 23:44:43 CET 2014
    Plug-in ‘org.eclipse.cdt.ui’ contributed an invalid Menu Extension (Path: ‘project/org.eclipse.cdt.ui.prjmenu’ is invalid): org.eclipse.cdt.ui.wsselection

    Error
    Wed Mar 12 23:44:43 CET 2014
    Plug-in ‘org.eclipse.cdt.ui’ contributed an invalid Menu Extension (Path: ‘project/org.eclipse.cdt.ui.prjmenu’ is invalid): org.eclipse.cdt.ui.buildConfigMenuAction

    Error
    Wed Mar 12 23:44:43 CET 2014
    Plug-in ‘org.eclipse.cdt.ui’ contributed an invalid Menu Extension (Path: ‘project/org.eclipse.cdt.ui.prjmenu’ is invalid): org.eclipse.cdt.ui.manageConfigsAction2

    #347995 Reply

    support-tony
    Keymaster

    It seems we might have been making invalid assumptions about the problems of the last three users (mgtgsnyder, richard.muse and analyticom), since there was discussion of the lack of an update to fix the problem.

    We had been assuming that the problem was the same as for other users who had not been able to get the Customize Perspective dialog up. There should be an accompanying NullPointerException error in the log file, for the error that was fixed by the update, but none of you mentioned that error.

    However, there is another known eclipse problem with customize perspective. Is that what you’re seeing? The problem is that a previously deselected item always appears enabled in the dialog. If so, the workaround is to deselect the toolbar item, then immediately reselect it and click OK.

    If you have some other issue with Customize Perspective, please describe the steps to replicate the error and attach the full error log (after clearing it before replicating the problem). Also attach the output from MyEclipse->Installation Summary->Installation Details (please use that exact menu selection).

    Sorry for the confusion and inconvenience.

    #347996 Reply

    Marko Baricevic
    Participant

    no, that is not the problem,
    Problem is for example that I dont have Launch toolbar although it is selected (clicked).
    I have googled around little bit and found this
    http://www.eclipse.org/forums/index.php/t/487827/
    maybe can help.

    .log is attached + one image

    Thanks

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    #347997 Reply

    support-tony
    Keymaster

    analyticom,

    Thanks for that. So this is a different problem to what we’d assumed. However, it’s not clear that it’s a different problem to the eclipse problem that I mentioned. Can you confirm that the Launch menu doesn’t reappear if you deleselect and then select it, in the Customized Perspective dialog, before you click OK? Had you previously hidden the launch menu?

    I couldn’t replicate the problem on a Mac, even though I can see the errors that you have in the error log – I can hide the launch menu and then get it back using the workaround. So I assume that the CDT errors are not causing the problem (however, the errors indicate a problem with the CDT plug-ins, not with MyEclipse). I’m not sure what operating system you have, since you didn’t include the second bit of information that I asked for.

    If the issue can’t be solved by the workaround, could you try removing CDT to check if that is the actual cause of the error, in some way. As we can’t replicate the problem here we can’t check that CDT is the cause, in our environment. If you can provide exact steps to replicate, that would help.

    #348079 Reply

    Richard
    Member

    Our company has all of the above mentioned problems. Everyone having the problems is on Windows machines. Windows 8.1 to be precise.

    Some cannot open the customize perspective at all. I cannot find any log with any errors in it. If you can give a better explanation of how to show the log you are referring to, we can try it.

    Some have the button problem you referred to (including myself) which will show the perspective, but hide the button leaving the perspective manager with a checked box when reopened.

    I think that problem number 2 is associated to the other problems we are seeing. Let’s start with that.
    Installation from from file MD5:
    f214104dac2823bbfe75dd0d8a01ea9c

    The pplugins directory file you referred to has the name:
    com.genuitec.pulse.client.delivery.package.runtime.ui.ide_4.6.0.v201303061320

    @support-tony wrote:

    analyticom,

    Thanks for that. So this is a different problem to what we’d assumed. However, it’s not clear that it’s a different problem to the eclipse problem that I mentioned. Can you confirm that the Launch menu doesn’t reappear if you deleselect and then select it, in the Customized Perspective dialog, before you click OK? Had you previously hidden the launch menu?

    I couldn’t replicate the problem on a Mac, even though I can see the errors that you have in the error log – I can hide the launch menu and then get it back using the workaround. So I assume that the CDT errors are not causing the problem (however, the errors indicate a problem with the CDT plug-ins, not with MyEclipse). I’m not sure what operating system you have, since you didn’t include the second bit of information that I asked for.

    If the issue can’t be solved by the workaround, could you try removing CDT to check if that is the actual cause of the error, in some way. As we can’t replicate the problem here we can’t check that CDT is the cause, in our environment. If you can provide exact steps to replicate, that would help.

    #348102 Reply

    support-tony
    Keymaster

    Richard,

    So some users get no Customize Perspective dialog up and some do. Those who do, have the known eclipse problem that I mentioned. Is that right?

    For those who get no Customize Perspective dialog (note that the dialog may take a while to come up, the first time), can you please provide the following:

    • the version of that plug-in file we mentioned (the name you provided was of a folder with a slightly different name – the file that has the fix is “com.genuitec.pulse.client.delivery.package.runtime.ui.ide.e42_4.6.0.v201311131750.jar”).This should be for the installation that is experiencing this problem.
    • The error log (please delete this first before reproducing the problem). The error log is the “.log” file in the “.metadata” folder of the workspace – it can be viewed in the workbench by opening the Error Log view, via Window->ShowView->Other->General->Error Log; the error log can be exported from the view (or simply copied from the file system).
    • do those who get no Customize Perspective dialog, see no updates available?

    For those who see the Customize Perspective dialog but have the problem of disabled controls still showing as enabled, the only solution we have at the moment is the workaround mentioned – disable and then enable the control in the same customization dialog before hitting OK. I don’t think this problem is related to the prior problem.

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