Hi all,
Sorry that you are facing this issue.
Can you please clarify whether you have followed the same steps mentioned in this thread to activate your license – https://www.genuitec.com/forums/topic/activation-activating-your-installation/
If you are still facing issues, can you please send an email to sales@genuitec.com and they will be able to assist you. Be sure to include your name, subscription id, subscription code and operating system details.