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killianwong
Post subject: About software update  PostPosted: Jun 01, 2009 - 03:27 PM



Joined: Dec 31, 2008
Posts: 23

Hi All
I can't update myeclipse via Help->Software updates ->Check for updates.
I got an error:" Check for updates... requires a network connection in order to connect to the server. Try this again after network connectivity has been restored."
And
"There was an error while processing the catalog
Error contacting server
Server is not currently available; /pulse/action/getCatalog failed
"

I tried many times,but still failed to update myeclipse.But it works when I use non-Chinese proxy,(I'm in China now) it's very slow! A large amount of myeclipse users in China have the same issue, what should I do to get update work? Thanks.
 
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support-joy
Post subject: RE: About software update  PostPosted: Jun 02, 2009 - 07:58 AM
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Posts: 3442

Hello killianwong,

Unfortunately, due to repeated distributed DNS attacks originating from China we were forced to place very large firewall blocks that affect a large number of IP addresses in China. Our intent is certainly not prevent access by legitimate Chinese users so we are working on a case by case basis to restore access. If you can provide the IP addresses that you use to access our sites we'll restore access for those IPs.

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killianwong
Post subject: RE: About software update  PostPosted: Jun 02, 2009 - 09:48 AM



Joined: Dec 31, 2008
Posts: 23

I don't have a static IP , especially when I'm using cable modent, I only have a private IP address. How long will it take your guys to unban a ip?

PS: Could myeclipse offer a proxy or something else to make the software update work? it's very unconvenient now, and this last for several months.
I'v asked my colleagues and friends from many different palces, none of them could visit myeclipse homepage .it seems that myeclipse have ban all Chinese IP, I think it's not a good ideam ...
 
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killianwong
Post subject: RE: About software update  PostPosted: Jun 02, 2009 - 10:04 AM



Joined: Dec 31, 2008
Posts: 23

Hi, support-joy
Except some big orgs in China have static public IP, almost every end user ip is dynamic . It's really a nightmare that I have to deliever a apply here to unban my IP after I reset the internet connection everytime :(. do your guys get any better solutions?
 
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support-joy
Post subject: RE: About software update  PostPosted: Jun 02, 2009 - 11:06 AM
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killianwong,

I will escalate this to my manager. Let me get back to you on this. Sorry for the inconvinience.

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Joy
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killianwong
Post subject: RE: About software update  PostPosted: Jun 02, 2009 - 12:48 PM



Joined: Dec 31, 2008
Posts: 23

My Ip now is: 202.105.67.38 please unban it for me, thanks.
 
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support-nipun
Post subject: RE: About software update  PostPosted: Jun 02, 2009 - 10:01 PM
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Joined: Apr 18, 2007
Posts: 8012

Hi,
We will unblock this IP asap.

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killianwong
Post subject: RE: About software update  PostPosted: Jun 03, 2009 - 04:40 PM



Joined: Dec 31, 2008
Posts: 23

My Ip change to 202.105.64.16 ,sorry. plz unblock it thx.
 
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rmcvay
Post subject: RE: About software update  PostPosted: Jun 03, 2009 - 09:45 PM
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Joined: Sep 17, 2004
Posts: 217

Maybe you could try using a dynamic DNS service Genuitec could unblock at the hostname level.

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killianwong
Post subject: RE: About software update  PostPosted: Jun 09, 2009 - 04:59 AM



Joined: Dec 31, 2008
Posts: 23

sigh... desponding
 
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killianwong
Post subject: RE: About software update  PostPosted: Jun 18, 2009 - 09:40 PM



Joined: Dec 31, 2008
Posts: 23

what the hell... event when I use proxy I got this xxxx:
DirectAccess Not Permitted

Direct access to the MyEclipse download area is not permitted.

I got a glassfish 2.1 issue on myeclipse7.1 and it fixed in 7.5 ,but I can't upgrade and I can't download the new version! .........
 
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support-scott
Post subject: RE: About software update  PostPosted: Jun 18, 2009 - 10:35 PM
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Posts: 6761

killianwong,

The issue you're seeing is likely caused by trying to access one of our download servers directly in a browser. You can download MyEclipse 7.5 from the downloads page without any issues here:
http://myeclipseide.com/modules.php?name=Downloads&file=dl_options

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killianwong
Post subject: RE: About software update  PostPosted: Jun 21, 2009 - 06:47 AM



Joined: Dec 31, 2008
Posts: 23

thanks scott, it works.
I think your guys should unblock all chinese ip at lease one day of a week, monday/tuesday/.... any one you wish...
If this cann't be done, maybe you should figure out another way to provide upgrade service,. since it's myeclipse's duty
 
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miengtee
Post subject: try reinstalling the product  PostPosted: Feb 24, 2011 - 09:24 AM



Joined: Feb 24, 2011
Posts: 1

I also experience the same problem....but i try to reinstall the product until i finally have it.
or maybe you need to upgrade into a newer version....perhaps you can check system compatibility wither u need to upgrade or not...

thnx,

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http://www.IBruiseEasily.com/preventbruising
http://www.TreatmentForBruising.com
 
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support-swapna
Post subject: RE: try reinstalling the product  PostPosted: Feb 25, 2011 - 01:15 PM



Joined: Nov 11, 2010
Posts: 2491

miengtee,

Glad that it is working.
Do let us know if you have any issues.

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Swapna
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